![]() ![]() They initially designed a custom-built, internal program to facilitate their advanced, multi-module leadership programs: Lead & Inspire and Senior Leadership.īoth Lead & Inspire and Senior Leadership are very structured. The company wants to empower employees to design, shape, grow, and build the future of financial services. Questrade has always invested heavily in learning and development. Having established a strong foundation with Culture Amp’s engagement tools, Valerie knew their team could leverage the partnership to tackle leadership challenges and build a new program under Questrade’s Leadership Academy. We appreciate the algorithm’s recommendations, and we notice whatever we select as a focus area is directly impacted in the following year’s survey,” said Valerie. ![]() “I really like the commitment questions, which help us predict turnover. With Culture Amp, Questrade has the tools they need to review, analyze, and act on the feedback, and they can easily deliver leadership reports for the annual engagement surveys in a timely manner. By the time we actually shared feedback with leaders, it was months later,” explained Valerie. It took so much time to go through the data. “We certainly didn't have People Scientists to help review the questions or compare the data to larger organizations. Prior to their Culture Amp partnership, Valerie used a free survey and form tool to gather employee feedback. Challenge: Building and supporting new leaders during high-growth periods It was piloted with new customer service leaders in charge of rapidly expanding teams. In 2021, they increased their use of the platform through their adoption of Skills Coach for leadership development. In 2019, they partnered with Culture Amp to conduct an annual employment engagement survey, onboarding surveys, pulse surveys, and exit interviews. Valerie Trifler, Director of Organization Development, oversees leadership development, culture and engagement, performance management, talent and succession, and well-being programming. To achieve their goals and serve their vast customer base, Questrade boasts over 2,000 employees, necessitating a thoughtful, dedicated people operations strategy. Questrade cares deeply about helping Canadians become much more financially successful and secure. provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, insurance, real estate services, and more through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, ThinkInsure, and Zolo. As a result, trust and satisfaction with learning & development tools and performance evaluations have increased among employees, and overall management scores continually exceeded external benchmarks. Since the initial pilot, Questrade added 270 new participants to their new program and rolled out Skills Coach to all leaders. ![]() They used the micro-learning activities in Culture Amp’s Skills Coach to grow their leadership skills and empower managers to build high-growth, high-performing teams. Questrade Financial Group needed an accessible, flexible tool to support new leaders quickly after onboarding. ![]()
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